FAQ · 64 answers

Real questions. Honest answers.

These came from real first calls with clients. The 64 we hear most often, written down. If yours isn't here, ask us directly.

Questions answered

Topics covered

中国

Where we work from

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Different 4 Scoping 5 Pricing 7 ICP & Legal 5 Timelines 7 Team 7 Contracts 4 Tech 8 SEO & AI 4 Content 3 Performance 3 Long-Term 4 Edge Cases 3

Topic

Why China Is Different

4 questions

Topic

Project Scoping & Discovery

5 questions

Topic

Pricing & Budgets

7 questions

Topic

ICP Licensing & Legal

5 questions

Topic

Timelines & Process

7 questions

Topic

Team, Location & Communication

7 questions

Topic

Contracts & Risk

4 questions

Topic

Technology Decisions

8 questions

Topic

SEO, Baidu & AI Search

4 questions

Topic

Content & Localisation

3 questions

Topic

Performance & Results

3 questions

Topic

Working With Us Long-Term

4 questions

Topic

Common Objections & Edge Cases

3 questions

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Real questions. Honest answers.

Why doesn't my current website work properly in China?

Can't we just use a CDN to fix the speed problem?

Is Hong Kong hosting good enough for the China market?

Do Chinese users really browse that differently?

How do we know if we even need a China-specific website?

What's the minimum viable scope for entering the China market online?

Can you help us figure out if China is even worth it for our business?

Do you offer a discovery workshop before the actual project?

What information do you need from us to give a real quote?

How much does a China website project actually cost?

How does your pricing compare to Western agencies?

Do you offer payment plans?

What's NOT included in the project price?

Are there hidden costs we should know about?

Do you charge for proposals?

Can we start small and expand?

What exactly is an ICP license? Do I actually need one?

What if we don't have a Chinese business entity yet?

How long does ICP filing actually take?

What about data residency and PIPL compliance?

What happens if our ICP filing gets rejected?

How fast can you actually launch a site in China?

What does the typical project timeline look like?

What slows projects down most often?

How often will we hear from you during the project?

Who do we talk to on your team?

Can we be involved in the design process?

What happens if we miss a deadline on our side?

Where is your team actually based?

Do you have non-Chinese staff?

What time zone do you work in? How does that work for European or US clients?

Can we visit your office?

Do you fly to client offices?

What languages do you communicate in?

Do you use WeChat for client comms?

What does the contract actually cover?

Who owns the website code and content after launch?

What if we want to leave you mid-project?

Do you sign NDAs?

WordPress or Astro? How do we choose?

Can you work with our existing tech stack?

Why don't you just use a Western SaaS website builder for China?

Do you build mobile apps too?

Can you integrate with WeChat?

What about AI and chatbots on our China site?

Will our existing Elementor WordPress site work in China?

What about plugin auto-updates from wordpress.org?

What's different about Baidu SEO compared to Google?

Do you guarantee Baidu rankings?

What is GEO China and do we need it?

How long until we see Baidu traffic after launch?

Do you handle Chinese translation, or do we provide it?

What's the difference between translation and localisation?

Should we use Simplified or Traditional Chinese?

What kind of performance gains can we expect?

How do you measure success on China projects?

What if the site underperforms after launch?

What's your client retention rate?

Can we hire your team for ongoing development after launch?

What if we want to bring it in-house eventually?

Do you offer training for our internal team?

We already work with a global digital agency. Why add you?

Our IT team thinks they can handle this internally. What do we say?

What if our company has political or regulatory sensitivity?

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Book a discovery call.

Run a free China audit.

Yours might not be
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